Dec 3, 2019
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Picking up from the cliff-hanger in Episode 12, we’ll talk about how you can best deal with someone who hasn’t yet learned these effective communication tools when you’re in an argument or discussion. We’ll also discuss the tool called The 5 Whys and how it gets to the root causes of issues. Last, we’ll talk about the concept that all effective communication is 50% sender and 50% receiver. These are all important to help you along that path of Continuous Improvement.